Return & Exchange Policy

Thank you for shopping with us! At [Your Online Store Name], we strive to ensure that you are completely satisfied with your purchase. Please read our exchange policy carefully before making a purchase.

Exchange Policy

1. Exchange Only: We do not offer returns or refunds. Exchanges are permitted within 7 days of the purchase date.
2. Eligibility: To be eligible for an exchange:
   • The item must be unused, unwashed, and in its original condition.
   • All tags, packaging, and accessories must be intact.
   • Proof of purchase (order confirmation email or receipt) is required.
3. Non-Exchangeable Items: Certain items are ineligible for exchange, including:
   • Intimate wear, swimwear, or personal hygiene products.
   • Customized, made-to-order, or personalized items.
   • Items marked as “Final Sale.”

How to Request an Exchange

1. Submit a Request: Contact our customer service team at [email/phone] within 7 days of receiving your order.
2. Approval Process: Once your exchange request is approved, we will provide instructions for returning the item.
3. Shipping Costs: The customer is responsible for the shipping costs of sending the item back to us.
4. Processing Time: Once we receive and inspect the item, we will process your exchange within 3-5 business days.

Important Notes

• We cannot guarantee availability of the desired replacement item. If unavailable, store credit may be issued.
• Items returned to us without prior approval will not be accepted.
• Damaged or defective items must be reported within 24 hours of delivery to be eligible for exchange.

For further assistance, feel free to reach out to our customer support team. We’re here to help!

Thank you for shopping with us!